Privacy Policy
Last updated: 18 June 2026
Retirement Village Advisor, ABN 20 691 337 318, referred to as we, us or our, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information including your name, phone number, email address, postal address, and details you provide about your situation, such as the type of accommodation you are looking for, preferred locations, budget, and care requirements. We may also collect information about how you use our website, such as pages visited and general browsing behaviour, through cookies and similar technologies.
2. How We Collect Information
We collect personal information directly from you when you complete a contact or discovery call form on our website, call or email us, or engage our services. We may also collect information automatically through our website analytics tools.
3. How We Use Your Information
We use your personal information to respond to your enquiries, arrange and conduct discovery calls and meetings, provide our retirement village advisory services, prepare written reports, introduce you to relevant referral partners with your consent, and improve our website and services. We do not use your information for any purpose unrelated to providing our services without your consent.
4. Disclosure to Third Parties
We do not sell or rent your personal information to any third party, including retirement villages, developers or operators. With your consent, we may share relevant information with trusted referral partners, such as solicitors, financial advisors or removalists, where this helps facilitate the services you have requested. We may also disclose information where required by law.
5. Zero Commissions Commitment
As part of our commitment to independence, we never accept referral fees or commissions from retirement villages, developers or operators in exchange for personal information or recommendations.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
8. Access and Correction
You may request access to the personal information we hold about you, and ask us to correct any information that is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
Have a question about your data?
Call 08 7092 2661 or book your free 20 minute discovery call. No obligation, no sales pitch.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your concern. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
- Email: doug@retirement101.com.au
- Phone: 08 7092 2661
- Address: 29 Houston Court, Wynn Vale SA 5127
60 Halifax Street, Adelaide SA 5000 - ABN: 20 691 337 318
Questions about retirement villages?
We can help with that too. Call 08 7092 2661 or book your free 20 minute discovery call. No obligation, no sales pitch.